Got a request from a good friend of mine, so I thought I’d go over some tips to blast through the phone screen and get yourself invited for an interview. (These tricks are also great for the interview itself!)
Quick announcement first though: I’ve started helping friends & contacts out with resumes, cover letters… everything related to applying for a job really! If you’d like some help, feel free to leave me a message here, Tweet or Facebook me.
Now, for phone screens!
What is the purpose of a phone screen?
- To make sure you have the experience a recruiter/hiring manager is looking for. Did you lie on your resume? Are your position titles misleading? Did you work on a specific task on a daily basis or do a few hours each month… These are the kinds of things that will be checked during a phone screen.
- To check your communication skills. Are you awkward or uncomfortable to speak with? Will you be able to communicate with customers, colleagues and managers in a professional manner? Those things are important! If you thought your English and Comm. professors were full of it… you’re going to regret it now!
Here’s how to shine:
- Don’t lie on your resume. Sounds obvious, but a lot of people do it anyway. The truth will come out at some point, and you won’t end up getting the position. Instead, you will waste your time going through process and end up on agency DO NOT CALL lists. PS: if you do get the position, you could get fired for lying, so just don’t do it. Seriously.
- Determine what the most important things you did are. First, identity the key tasks and skills mentioned in the job description. What have you done that is similar or helped you develop those skills? Those are the things you want to focus on to convince your interviewer that you have what they’re looking for.
- Practice talking about the things you did at your different positions. Tell your friends, your family, your dog, your cat… hell, tell your neighbor! The more you talk about it, the more comfortable you will be telling your interviewer about it despite being nervous. This means you won’t stumble as much, or mumble…. or fill the conversation with as many “ums.”
- Relaaaaax. Stress can make you sound less capable than you really are, so take a deep breath, do some stress-relief exercises, and make sure you’ve done everything you can to prepare beforehand so you’re as comfortable as possible =]
- Research. Doing a little research on the company is one of those important things you can do to prepare so you’re as comfortable as possible during your screen (mentioned under “Relaaaax.”) I doubt most places expect you to know everything about their company for a preliminary phone screen, but it’s still good to have some kind of understanding of what they do and be able to explain why you want to work for them.
- Join ToastMasters. So what if you really just don’t feel comfortable communicating / feel really awkward? Check these guys out: http://www.toastmasters.org/ They’ll help you practice giving speeches in an accepting environment (yes, it WILL help you!), give you practical tips, and, most importantly, force you to practice!
Let me know if this was helpful!
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